Damage Replacement Policy

Last updated 18 May 2026. Live plants are the heart of what we ship. Every order is backed by our 14-day plant guarantee.

1. What is covered

• Plants that arrive broken, crushed, or with major leaf or stem damage from transit.
• Plants that arrive with severe pest infestation from our end.
• Plants that die within 14 days of delivery despite the customer following basic care instructions provided at the time of delivery.
• Wrong species, wrong size, or wrong pot delivered against the order.

2. What is not covered

• Minor leaf yellowing, shedding or wilting — these are normal acclimatisation signs.
• Damage caused by overwatering, underwatering, direct harsh sun, or pets after delivery.
• Plants that died due to relocation or temperature shock after the customer moved them.
• Issues reported after the 14-day window from the date of delivery.
• Cosmetic damage to pots that does not affect functionality.

3. How to claim a replacement

1. Within 48 hours of delivery for transit damage, or within 14 days for unsalvageable plant decline, raise a request by either:
   • Using the request form on the my orders page, or
   • Emailing support@gardengro.in or messaging +91 99999 99999.
2. Share 2 to 4 clear photos of the affected plant — the full plant, the soil, and a close-up of the damage. A short video helps for transit damage cases.
3. Our horticulturist reviews the request within 1 business day and confirms the resolution.

4. Resolution options

Approved claims are resolved through one of the following — at your choice where multiple options apply:

• Free replacement of the same plant in the next dispatch slot, with free shipping.
• Store credit equal to the value of the affected plant, valid for 12 months and stackable with future orders.
• Refund to the original payment method per our cancellation & refund policy.

5. Light-touch process for small orders

For affected plants priced under ₹1,000, we usually do not ask for the damaged plant to be returned. Just send a clear photo and we will issue the replacement or credit. This keeps things easy for you and reduces unnecessary shipping.

6. Care guidance

Every order ships with a printed care card and a digital care guide. Our team also follows up on WhatsApp 3 days after delivery. If you are unsure how to care for a new plant, message us before it becomes a problem — most issues are reversible if caught early.